Account Manager for Casino Platform

Our client is a leading iGaming solutions provider offering a comprehensive range of products for online casinos and sportsbooks, including game aggregation, payment integration, licensing support and turnkey platform development. The company specializes in innovative technologies such as AI-powered analytics and crypto-friendly systems, serving clients across Europe, Asia and Latin America.

Requirements

• Experience in iGaming industry
• Experience in Account Management, Customer Success, Client Support or Operations roles is considered an advantage
• Understanding of platform operations, casino/sportsbook workflows and client communication processes
• Experience working with Back Office systems / CRM / task tracking tools is a plus
• Experience coordinating with multiple internal teams and handling operational client requests
• Basic understanding of payments, providers and platform integrations is considered an advantage
• English level: B2 or higher
• Russian language is required

Responsibilities

• Manage day-to-day communication with assigned platform clients
• Track and coordinate ongoing client requests, issues and follow-ups
• Work closely with Support, Product, Payments and Providers teams
• Monitor task statuses and ensure timely client updates
• Assist clients with platform-related operational questions
• Participate in regular syncs and operational meetings with clients
• Escalate critical issues when necessary
• Support client retention and long-term relationships
• Identify operational improvement and growth opportunities
• Maintain clear visibility of client-related operational activities after launch

Benefits

• B2B Contract (40 hours per week)
• 4 weeks of paid vacation + sick days and family days
• Flexible morning start (7:30–10:00 AM)
• Professional development opportunities
• Opportunity to grow within a dynamic international software company