Account Manager

*** This candidate will work remote and should be legally permitted to work in Canada***

Job Title: Account Manager

Company Profile:

The Baerlocher group of companies is one of the world's leading additive suppliers, drawing on experience from more than 200 years of company history. We are known as a leading producer of additives developed for the processing of PVC and SPA products. The company provides solutions for window profiles, pipes, cables, floorings, foils, films and many other applications with a focus on offering a wide range of innovative additives that meet the highest requirements in terms of efficiency, sustainability, and finished product quality.

Job Summary:

The Account Manager owns assigned customer relationships and delivers revenue, margin, retention, forecast, and service objectives. Reporting to the Sales Lead or Sales Manager, this role develops account plans, identifies growth opportunities within assigned customers and territory, and coordinates cross-functional support to meet customer needs. The position provides customer and market insight, maintains accurate commercial information, and executes approved plans within established strategy, authority, and priorities. The territory would cover the North Midwest and Canada.

Duties/Responsibilities:

• Manage assigned customer relationships and deliver revenue, margin, retention, forecast, and service objectives
• Build trusted customer relationships by understanding business needs and coordinating appropriate commercial and technical support
• Develop and execute account and territory plans aligned with approved commercial priorities
• Identify, qualify, and advance growth opportunities within assigned customers and territory
• Support opportunities through customer evaluation, trial, approval, launch, and ongoing commercial management
• Coordinate Sales, Technical, Product Management, Customer Service, and Supply Chain resources to address customer needs
• Prepare forecasts, account updates, pricing recommendations, and performance analyses
• Maintain accurate CRM records, opportunity milestones, and next actions; escalate risks and decisions promptly
• Resolve customer issues within assigned authority and engage leadership when broader support or decisions are required

Performance Measures:

• Assigned-account revenue, margin, retention, and forecast performance
• Customer satisfaction, service execution, and timely issue resolution
• Growth-opportunity identification, qualification, progression, and conversion
• Completion of agreed account-plan, pricing, trial, approval, and launch actions
• CRM accuracy, forecast quality, timely escalation, and effective cross-functional execution

Role Expectations and Scope:

• Owns assigned accounts and executes approved account and territory plans
• Identifies and advances customer and territory growth opportunities with guidance on complex or strategic pursuits
• Works independently within established pricing, resource, negotiation, and decision authority
• Seeks guidance on complex negotiations, strategic commitments, broader market priorities, and issues outside assigned authority
• Contributes customer and market insight to cross-functional initiatives without owning broader commercial strategy or enterprise-wide programs

Required Skills/Abilities:

• Demonstrated account-management, relationship-building, and opportunity-identification capability
• Ability to develop account plans, manage multiple priorities, and coordinate work across functions
• Effective commercial judgment in pricing, negotiation, forecasting, problem-solving, and issue escalation
• Strong communication, presentation, organization, and customer-service skills
• Proficiency with Microsoft Office and CRM platforms
• Ability to work independently while collaborating effectively with internal teams and customers

Education/Relevant Industry Experience:

Minimum:

• Bachelor’s degree in Chemistry, Engineering, Business, Marketing, or a related field, or equivalent experience
• Three or more years of progressive sales, account management, technical sales, product, marketing, or related commercial experience
• Demonstrated success managing customer relationships and delivering commercial results
• Clean driving record for insurability

Strongly Desired:

• Commercial experience in plastic or rubber additives
• Experience with polymer compounding, converting, masterbatch, or recycling
• Exposure to technical sales, product management, commercialization, or cross-functional project work

Physical Requirements:

• Ability to travel up to 75%
• Long periods of computer usage

Benefits:

• Competitive base salary
• Yearly bonus
• Paid vacation
• 14 paid holidays
• Health, dental, and vision plans 
• Company paid life insurance, short term disability, and long-term disability
• 401(k) with company matching contribution
• Company provided vehicle