Account Management (Talent Partner)

This is a remote position.

This is a remote position.

About WorkBetterNow

WorkBetterNow (www.workbetternow.com) connects full-time remote professionals living in LATAM who are looking to work with US-based companies. Our professionals come first and are the most important part of our team. If you want to be part of a company that values work-life balance and supports your professional development, you're in the right place.

Our Core Values

• Put our Talent first - You matter, and we invest in your success
  
• Pursuit of excellence/continuous learning - We embrace growth and constant improvement
  
• Integrity and transparency - We operate with honesty and clear communication
  
• Ownership mentality - You take responsibility and drive results
  
• Growth Mindset - We believe in evolution and embracing challenges
  
• Excellent attitude - We bring positivity and professionalism to everything we do
  

About the Role

As a Talent Partner, you own the relationship. You're not just a point of contact—you're a strategic advisor who helps clients solve real operational challenges through remote talent, while growing their accounts and protecting long-term retention. This role blends client success, consultative sales, and relationship management into one high-impact position.

Your impact drives four core outcomes: long-term client success, growth in remote professionals per client, referral generation, and client retention.

Key Responsibilities

• Be the trusted advisor for your portfolio of clients—the person they call before anyone else
  
• Run regular check-ins that go beyond surface conversations to uncover real value and identify risks early
  
• Get ahead of issues before they escalate into problems
  
• Coach clients on how to lead and manage remote talent effectively
  
• Spot expansion opportunities before clients see them themselves
  
• Ask discovery questions to uncover workload gaps and bottlenecks
  
• Guide clients through adding the right talent to solve real problems—sales through service, never pressure
  
• Move opportunities through a structured pipeline: consultation → interviews → hire
  
• Turn satisfied clients into your best growth engine by introducing them to the WorkBetterNow Referral Partner Program
  
• Monitor client health proactively to catch churn risks early
  
• Resolve concerns proactively and partner on performance management
  
• Lead structured replacement processes when needed, protecting trust even in tough moments
  
• Conduct 15-20 meaningful client conversations per week with focus on quality over quantity
  
• Log every interaction in HubSpot so nothing falls through the cracks
  
• Keep expansion pipelines clear and trackable so any team member could step in seamlessly
  
• Identify trends, patterns, and recurring risks across your accounts
  
• Support process improvements and risk mitigation efforts
  

Requirements

• Live in LATAM or The Caribbean
  
• 2+ years of experience in account management, customer success, or B2B sales
  
• Strong relationship-building and communication skills—you know how to read a room (or a Zoom call)
  
• Experience managing multiple client accounts simultaneously
  
• Sharp eye for spotting growth opportunities others might miss
  
• Strong problem-solving and conflict resolution skills
  
• Proven ability to handle confidential information with professionalism and discretion
  
• Strong organizational abilities and work independently
  
• Fluent in English (written and spoken)—able to communicate effectively with US-based teams
  
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
  
• CRM proficiency required—hands-on experience managing client relationships and pipelines
  
• Comfort working in a fully remote environment
  

Preferred Qualifications

• HubSpot experience (our primary CRM platform)
  
• Familiarity with VoIP or softphone-based calling platforms
  
• Experience using AI tools and workflows in a professional setting
  
• Background working with or supporting remote/distributed teams
  
• Experience in SaaS, professional services, or staffing/recruitment
  

Technical Requirements

• Processor: Intel 11th Gen (or AMD Ryzen 5000 series) for Windows | M2 for Macs
  
• RAM: 16 GB minimum
  
• Internet: Stable connection of 25-50 Mbps minimum
  

Benefits

• 100% remote work—enjoy flexibility of working from home
  
• 18 paid vacation days + U.S. federal holidays
  
• Paid maternity/paternity leave (up to 2 months with 50% salary coverage after 1 year)
  
• Supportive, people-first environment where your voice matters
  
• Two in-person team gatherings per year, hosted in your local city
  
• Training and development support to keep your skills current
  
• Work hours: 9:00 am - 6:00 pm EST/CST/MST/PST, with one-hour lunch break
  

How to Apply

Submit your resume and a brief cover letter describing your relevant account management or client success experience. Include examples of how you've driven growth or retained clients in previous roles.