Account Director

The Account Director leads and manages the Customs and Border Protection (CBP) Trusted Traveler Program (TTP) Marketing Support Services account, serving as the primary point of contact between Artemis and CBP’s Office of Field Operations. This role directs cross-functional strategy, media, creative, and project teams to deliver an integrated communications and marketing program that increases enrollment, drives program awareness, and enhances the customer experience across Global Entry and the other Trusted Traveler programs.

The Account Director role requires a self-starter, proactive problem solver and action-oriented team player with previous experience in managing advertising and marketing agency accounts for federal government clients. This position needs an individual that is committed to providing superior service, poised under pressure and has a positive and flexible attitude.

This is a contingent hire position. Offers will be contingent upon client approval, ability to meet security requirements, and the ability to adhere to any on-site requirements.

Remote work is anticipated. However, occasional travel for client engagements may be required.

• Serve as the primary point of contact and account lead for CBP’s TTP Marketing Support Services contract, directing and managing all aspects of account performance and client relationships.
• Lead cross-functional teams — including strategic planning/media, digital/social media, creative, copywriting, and project coordination staff — to deliver integrated marketing and communications support for Global Entry and the other Trusted Traveler programs.
• Oversee development and ongoing refinement of the Strategic Communications Plan, ensuring messaging, creative development, media planning and buying, and event planning align with CBP’s branding, Department of Homeland Security Customer Experience (CX) and User Experience (UX) priorities, and international audience needs.
• Direct execution of the Comprehensive Media Buy Plan, including creative concepts, ad placement schedules, sentiment analysis, audience reach, cost analysis, and key performance indicator (KPI)/marketing analytics reporting.
• Guide production of collateral marketing materials, advertisements, informational materials, creative designs, signage, videos, and social media content in support of program deliverables.
• Coordinate staffing, logistics, and support for approximately four domestic and international tradeshows and conferences per year, including exhibit set-up/tear-down, interpreter services, and after-action reporting.
• Oversee preparation and timely submission of After-Campaign Reports, Conference Reports, and other client deliverables to the Contracting Officer’s Representative.
• Manage the integrated Project Schedule and Monthly Progress and Cost Status Reports, ensuring milestones, deliverables, and invoicing align with contract requirements.
• Facilitate the contract kickoff meeting and ongoing client communications, documenting meeting minutes, action items, and decisions for CBP approval.
• Support CBP in preparing responses to Senior CBP management, Congress, the White House, DHS, and other agencies or organizations on issues pertaining to CBP processes and program impacts.
• Ensure compliance with contract data rights, confidentiality, and professional conduct standards throughout the period of performance.

• Minimum of 5 years of account management experience in an advertising or marketing agency.
• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• Proven track record managing major client accounts and leading cross-functional teams in support of federal government clients.
• Strategic thinker with a forward-looking approach to marketing trends and technologies.
• Strong problem-solving skills and the ability to think critically.
• Ability to manage competing deadlines.
• Experience supporting complex projects and transformation efforts within the federal government.
• Comfortability with supporting complex client relationships.
• Ability to obtain and maintain a DHS Suitability/public trust clearance.
• Legal authorization to work in the U.S.

• Strong critical thinking, analytical and time management skills.
• Proven ability to organize, prioritize and work well with others.
• Ability to communicate thoughts, ideas and solutions logically both written and orally.
• Ability to stay calm under pressure and in a fast-paced environment.
• Ability to receive feedback from clients and implement changes quickly and effectively.
• Ability to get up to speed quickly on complex issues.