You will serve as a trusted advisor for a portfolio of high-value clients, focusing on driving product adoption and long-term value. Additionally, you will lead business reviews, manage escalations, and act as the voice of the client to internal teams like Product and Marketing.
The Team Lead will manage a team of customer care representatives to drive operational KPIs and ensure high-quality customer success. They will also oversee training, monitor performance, and collaborate cross-functionally to optimize support infrastructure and strategy.
Design and maintain scalable, secure software architectures while implementing best practices in OO, DDD, and microservices. The role involves mentoring developers, conducting code reviews, and using data to solve product and performance problems.
