Ylopo

Provide 1:1 support, training, and account reviews to clients while managing retention efforts for at-risk accounts. Act as a client advocate and maintain detailed interaction logs within Salesforce and internal systems.

Provide 1:1 support, training, and account reviews to clients while managing retention efforts for at-risk accounts. Act as a client advocate and maintain detailed interaction logs within Salesforce and internal systems.

Manage the setup and optimization of Google Business Profiles for hundreds of clients monthly. Coordinate with clients and Google support to resolve issues and provide optimization reports.

The Account Executive is responsible for identifying and pursuing potential customers, scheduling sales demos, and closing new business. They must also manage client relationships and track performance metrics within the company's CRM platform.

The Junior Account Executive will identify and pursue new business opportunities while managing inbound lead allocation for Tier 2 and Tier 3 accounts. They will also shadow senior staff, conduct product demonstrations, and maintain accurate records within the company CRM.

The Strategic Client Success Manager will serve as a trusted advisor to a portfolio of key customers, understanding their objectives and providing guidance to achieve results with Ylopo. Responsibilities include managing the client lifecycle to ensure adoption and growth, translating strategic needs into tactical execution, and driving incremental business growth through client advocacy.

Client Success Managers are responsible for managing assigned client relationships, ensuring clients are proficiently trained and informed about product offerings, and identifying opportunities for upsell and cross-sell through strategic recommendations. They serve as the primary point of contact, addressing escalated issues, troubleshooting problems, and collaborating with internal teams to ensure client satisfaction and retention.