The Support Specialist will manage user requests via Zendesk, maintain internal documentation, and coordinate communication between outsourcing and internal teams. They will also monitor ticket quality and occasionally handle social media support to ensure a high-quality user experience.
X-FLOW
9 Remote Job Openings at X-FLOW
Create high-quality illustrations and visualize stories and characters for the Happy Color app. Develop captivating illustration series across various stylistic directions for a wide audience.
Design and develop Go-based microservices and REST/gRPC APIs while building high-performance frontends using TypeScript and React. Optimize system performance, manage database schemas, and maintain CI/CD pipelines and cloud infrastructure on AWS.
Design and develop RESTful APIs using PHP/Laravel and build high-performance frontend applications with TypeScript and React. Optimize database schemas, ensure system observability, and contribute to architectural solutions and quality assurance.
Design, develop, and maintain automated test frameworks for mobile, web, and backend systems. Integrate testing into CI/CD pipelines and collaborate with development teams to improve testability and reduce technical debt.
Own the daily content release process to ensure accuracy and timeliness for the Happy Color app. Collaborate with Art, Development, and Social Media teams to optimize internal workflows and content production.
The engineer will be involved in the full software development lifecycle, from solution design to implementation. Key tasks include debugging and documenting an analytical system that processes petabytes of data.
Develop and optimize ad monetization strategies to increase advertising revenue for Happy Color. Manage relationships with ad networks and collaborate with cross-functional teams to integrate ad solutions.
Develop and maintain high-quality Flutter applications for Happy Color and new projects with a focus on performance and clean architecture. Collaborate with designers and backend engineers to implement responsive UIs and complex animations across iOS and Android.