You will support hosts and travelers across multiple communication channels to resolve issues and ensure high-quality service. Additionally, you will collaborate with product and engineering teams to report bugs and improve the overall customer experience.
The Trip Coordinator serves as the primary point of contact for travelers, managing their pre-trip journey by providing support, information, and proactive communication. They are responsible for ensuring all trip details are confirmed, leading engagement activities, and resolving issues to ensure a seamless experience.
The intern will support the controllership team by managing financial spreadsheets, bank reconciliations, and cash flow updates. They will also assist with payment routines and ensure financial documentation remains organized and accurate.
The Sales Development Representative will engage with high-intent travelers to qualify leads and guide them through the decision-making process for Group Trips. They are responsible for driving conversions through digital channels and providing insights to the team to improve sales and product experiences.
You will plan, shoot, and edit video content while managing the creative asset pipeline and a team of freelance producers. The role involves directing remote capture sessions with travelers and hosts to create compelling, on-brand storytelling assets.
You will define the strategic social media roadmap, content pillars, and reporting frameworks to drive business outcomes like sign-ups and purchases. Additionally, you will manage the creator program and oversee the team's planning rhythm and tool stack.
The Social Media Analyst will execute the content calendar across English, Spanish, and Portuguese channels to drive engagement and brand growth. They are responsible for briefing creative teams, monitoring performance metrics, and adapting content to ensure it resonates with diverse global audiences.
You will be responsible for identifying, engaging, and closing partnerships with creators to launch travel experiences. This involves managing the entire sales cycle and nurturing long-term commercial relationships to drive business growth.
