The Customer Support Manager will lead and coach a team of Customer Success Managers to establish operational discipline and improve customer outcomes. They are responsible for implementing playbooks, managing key metrics like churn and retention, and aligning cross-functional feedback loops.
Manage a high-volume portfolio of SMB and mid-market accounts to drive adoption, retention, and expansion. Design and execute scalable programs and playbooks to ensure customer success and minimize churn.
Manage a VIP portfolio of high-value client accounts while serving as a player-coach for a team of Account Managers. Responsible for setting campaign strategies, performing quality assurance on deliverables, and mentoring staff to improve client satisfaction.
The Director of GTM will own and lead the end-to-end go-to-market strategy, ensuring successful product positioning, launches, and adoption. They will collaborate cross-functionally with Product, Marketing, Sales, and Customer Success to drive measurable revenue and customer impact.
The Senior Sales Account Executive is responsible for managing the full sales cycle from prospecting to closing while collaborating with internal departments to ensure client success. They also provide coaching to other account executives and assist the Director of Sales with strategic and operational tasks.
The Senior AI Engineer will design, implement, and maintain features for the SalesCloser Bot and Dashboard, ensuring cohesive development across both products. They will also collaborate with various teams to create scalable and observable features while maintaining system quality.
The Director of GTM will own and lead the go-to-market strategy and execution for SalesCloser.ai, ensuring products are positioned, launched, and adopted effectively. This role involves collaboration with Product, Marketing, Sales, and Customer Success teams to drive measurable revenue and customer impact.
