The Customer Support Manager will lead and coach a team of Customer Success Managers to establish operational discipline and improve customer outcomes. They are responsible for implementing playbooks, managing key metrics like churn and retention, and aligning cross-functional feedback loops.
Manage a high-volume portfolio of SMB and mid-market accounts to drive adoption, retention, and expansion. Design and execute scalable programs and playbooks to ensure customer success and minimize churn.
Manage a VIP portfolio of high-value client accounts while serving as a player-coach for a team of Account Managers. Responsible for setting campaign strategies, performing quality assurance on deliverables, and mentoring staff to improve client satisfaction.
The Director of GTM will own and lead the end-to-end go-to-market strategy, ensuring successful product positioning, launches, and adoption. They will collaborate cross-functionally with Product, Marketing, Sales, and Customer Success to drive measurable revenue and customer impact.
