Winona

Act as the primary point of contact for patients by answering inquiries via text, email, and phone. Resolve patient complaints and maintain accurate records of interactions while assisting physicians with specific patient needs.

The role involves owning and evolving the end-to-end lifecycle marketing strategy to drive engagement, retention, and long-term growth. Key tasks include optimizing multi-channel journeys across email, SMS, and push notifications while defining messaging frameworks and KPIs.