The associate will drive analytical initiatives across business units, including data-centric projects and operational process improvements. They will collaborate with senior leadership and cross-functional teams to resolve organizational queries and mitigate business risks.
The BPO Manager will lead cross-functional coordination across the BPO partner network to ensure performance, compliance, and client commitments are met. This role involves managing vendor relationships, aligning workforce management and quality standards, and driving corrective action plans.
The Senior Accountant will manage monthly accounting close procedures, including journal entries, reconciliations, and financial reporting in accordance with GAAP. They will also oversee customer billing, analyze profitability, and support both internal and external financial audits.
The role involves building the talent acquisition function from the ground up, including designing hiring fundamentals and implementing an ATS. The partner will manage end-to-end recruitment for both corporate and high-volume roles while partnering with Finance on headcount planning.
Lead the resolution of complex, high-priority client issues from health plan partners while managing a team of Client Escalation Specialists. Partner across departments to identify systemic issues and implement process improvements to enhance the overall client experience.
The Sr. Director of Client Services will lead facilities, escalation, and complaints teams to ensure seamless engagement and high-quality service delivery. They will report to the COO and provide strategic insights to improve the company's technology and operational solutions.
