The ITSM Administrator manages and optimizes the Freshservice platform, focusing on ITIL-based processes and workflow automation. They are responsible for maintaining service catalogs, SLAs, and reporting dashboards to improve IT service delivery.
VeraLogics, Inc.
3 Remote Job Openings at VeraLogics, Inc.
The ITSM Administrator manages the configuration and optimization of the Freshservice platform, focusing on ITIL-based processes and workflow automation. They are responsible for maintaining service catalogs, SLAs, and reporting dashboards to drive continuous service improvement.
Lead a team of SAP support professionals to deliver high-quality remote application support and ensure alignment with service-level agreements. Act as a technical escalation point for complex issues across various SAP modules while managing client relationships and team performance.
