The Project Manager leads and oversees offshore project delivery, ensuring alignment with scope, budget, and timeline expectations. They serve as the primary liaison between offshore teams and onshore leadership while managing risks, resources, and project governance.
The ITSM Administrator manages the configuration and optimization of the Freshservice platform, focusing on ITIL-based processes and workflow automation. They are responsible for maintaining service catalogs, SLAs, and reporting dashboards to drive continuous service improvement.
