The coordinator will manage customer communications, qualify leads, and schedule appointments while maintaining accurate CRM records. They will also assist with administrative tasks, invoicing, and proactive follow-up on proposals and inactive leads.
The representative will handle inbound customer inquiries via phone, email, and live chat while managing order processing and returns. They are responsible for maintaining clear communication and accurately updating information within Shopify and other digital systems.
The representative will manage customer orders from inquiry to resolution, primarily through email and web chat. They will also coordinate shipping, returns, and replacement parts while maintaining accurate records in Shopify.
