The manager will oversee CX systems, processes, and enablement, including Zendesk configuration, automation, and AI-assisted workflows. They are responsible for maintaining documentation standards, managing the QA framework, and providing operational insights to leadership.
The Data Scientist will build and deploy machine learning models into production to power real-time product features and personalization. They will also establish low-latency infrastructure on GCP and partner with engineering to ensure models are scalable and measurable.
