The manager will oversee CX systems, documentation, and enablement to ensure consistent support and trust and safety operations. They are responsible for managing the QA framework, optimizing Zendesk configurations, and driving AI-assisted workflow improvements.
You will review flagged content, including messages and profiles, to ensure community safety and enforce guidelines. Additionally, you will document moderation actions, handle user appeals, and provide feedback on policy gaps to the engineering team.
The Paid Social Manager will execute daily performance campaigns across Meta, TikTok, YouTube, and Snapchat to drive user acquisition. They are responsible for designing structural tests, briefing creative content, and utilizing AI tools to optimize reporting and campaign efficiency.
