The Operations Processor is responsible for accurately processing loan servicing transactions, including payments, account updates, and UCC filings. They also research and resolve account discrepancies while maintaining audit-ready documentation and collaborating with internal teams and vendors.
The representative will serve as a primary point of contact for borrowers, providing support via phone, email, and written correspondence in both English and Spanish. They are responsible for maintaining accurate documentation, ensuring compliance with regulatory guidelines, and resolving borrower inquiries regarding loan status and payments.
The Customer Service Representative provides professional support to borrowers via phone, email, and written correspondence while maintaining accurate documentation. They are responsible for resolving inquiries, managing account activity, and ensuring compliance with operational standards.
The Collector communicates with borrowers via inbound and outbound calls to resolve delinquent accounts and secure payment arrangements. They are responsible for documenting interactions accurately while maintaining compliance with regulatory standards and company policies.
