Lead the day-to-day operations of Tier 1 and Tier 2 customer support teams while ensuring high-quality service within agreed SLAs. Manage team performance, workforce capacity, and continuous process improvement through data-driven insights.
The Tier 2 Customer Support Representative will manage and resolve complex technical issues escalated from Tier 1 while providing coaching and technical guidance to the team. They will take ownership of challenging cases and collaborate with internal teams to ensure high-quality support and process improvement.
Provide frontline technical support for products and platforms while troubleshooting hardware, software, and operating system issues. Accurately document customer interactions and escalate complex technical issues to internal teams as needed.
The Onboarding & Performance Coach manages the teacher lifecycle, from initial onboarding and training to ongoing performance monitoring and quality assurance. They analyze performance data to drive improvements, provide constructive feedback, and act as a bridge between teachers, operations, and clients.
Teachers will deliver high-quality English lessons, including grammar, writing, and IELTS preparation, to students globally via online platforms. They are responsible for maintaining professional standards, ensuring student satisfaction, and adhering to scheduled shift requirements.
Provide short-form, live academic assistance to English-speaking students studying Spanish. Focus on snapshot-style support for grammar, writing, and AP-level subject matter.
Teach English to motivated young learners and teenagers in a remote environment. Build relationships with regular students to support their language development and confidence.
Deliver interactive, structured English lessons to a diverse international student base using a provided framework. Monitor learner progress and maintain a professional virtual classroom environment.
Deliver structured, curriculum-led online English lessons to students while building long-term rapport. Responsibilities include reviewing materials, managing a professional virtual classroom, and providing measurable feedback on student progress.
Deliver engaging online English lessons to children and adults worldwide using provided materials. Create a supportive interactive environment and provide constructive feedback to learners.
Deliver interactive English lessons to students in South America using provided materials and a communicative approach. Assess student progress and provide constructive feedback while maintaining a positive online learning environment.
Deliver engaging and interactive English lessons to a global student base using a structured methodology. Assess student progress and provide constructive feedback within a professional online environment.
