Texaport

Provide technical assistance by diagnosing and resolving hardware and software issues via a ticketing system. Maintain high-quality customer service while documenting resolutions and creating knowledge base articles for users and staff.

Act as the second-line escalation point for complex technical incidents across infrastructure, cloud, and end-user technologies. Assist with projects including security compliance auditing, cloud migrations, and infrastructure changes.

The consultant will act as a trusted advisor and technical strategist, guiding multinational organizations through complex modernization and digital transformation programs. Key duties include defining global IT strategies covering cloud, infrastructure, and security, and leading the delivery of these transformation initiatives.