You will build and scale reliable ETL/ELT pipelines to process user activity data while designing cloud-based data storage and analytical architectures. Additionally, you will collaborate with cross-functional teams to transform raw data into actionable product metrics and ensure high data quality standards.
You will research market trends to form creative hypotheses and manage the full cycle of ad campaign execution. This includes writing copy, creating briefs for designers, and analyzing performance metrics to scale successful creatives.
Research markets and competitors using ad intelligence tools, develop creative hypotheses, and brief designers with copy and UGC scripts. Launch and analyze tests with User Acquisition managers, use results to guide iterations, scale successful creatives, and produce some creatives using automation and templates.
Generate visual creative concepts based on marketing requirements and produce static and video assets for advertising platforms. Collaborate closely with the marketing team to analyze performance data and optimize creative materials.
Build long-term relationships with a dedicated portfolio of premium users, handling routine requests, complex cases, and retention situations through email, chat, and phone. Use AI and automation to reduce routine work, and share customer insights with the product team to improve the user experience.
Manage a dedicated portfolio of premium users, building long-term relationships and handling routine requests, complex cases, and potential cancellations through email, chat, and phone. Use AI and automation to reduce routine work, and share customer insights with the product team to improve the user experience.
The Account Manager will build long-term relationships with premium users and provide end-to-end support for daily inquiries and complex cases. They will also act as the voice of the user within the team, providing insights to improve the product experience.
The Support Specialist will monitor payment infrastructure, investigate complex payment incidents, and handle fraud cases. They will also communicate with users regarding billing issues and collaborate with internal teams to improve payment processes.
You will monitor payment infrastructure, investigate complex payment incidents, and handle fraud cases while communicating with users via ticket systems. Additionally, you will collaborate with product and compliance teams to improve payment processes and service quality.
The content reviewer will moderate media and text content on the platform and perform user account verification. They will also collaborate with support teams and assist in tasks such as knowledge base maintenance and ML model training.
Monitor payment infrastructure and handle incidents such as failed payments, refunds, and chargebacks. Investigate complex fraud cases and communicate with users via ticket-based systems to resolve payment issues.
