The Account Manager will build long-term relationships with premium users and provide end-to-end support for daily inquiries and complex cases. They will also act as the voice of the user within the team, providing insights to improve the product experience.
You will monitor payment infrastructure, investigate complex payment incidents, and handle fraud cases while communicating with users via ticket systems. Additionally, you will collaborate with product and compliance teams to improve payment processes and service quality.
The Support Specialist will monitor payment infrastructure, investigate complex payment incidents, and handle fraud cases. They will also communicate with users regarding billing issues and collaborate with internal teams to improve payment processes.
Communicate with users via chat and email regarding company websites and services in multiple languages. Escalate complex inquiries to other departments while maintaining high standards of service.
The Data Labeling Specialist is responsible for the detailed annotation of photos and texts to train AI models. The role involves maintaining high speed and accuracy in data processing while contributing to team logic and project standards.
The content reviewer will moderate media and text content on the platform and perform user account verification. They will also collaborate with support teams and assist in tasks such as knowledge base maintenance and ML model training.
Monitor payment infrastructure and handle incidents such as failed payments, refunds, and chargebacks. Investigate complex fraud cases and communicate with users via ticket-based systems to resolve payment issues.
Communicate with English-speaking clients regarding websites and services. Escalate complex technical issues and refund requests to the appropriate departments.
