Provide high-quality Tier 1 technical support by resolving approximately 20 tickets per day and managing customer expectations. Collaborate with internal teams to streamline support procedures and guide clients in maximizing the value of the platform.
Provide high-quality Tier 1/2 technical support to customers by resolving 10-20 tickets daily. Collaborate with internal product and implementation teams to ensure successful platform adoption and streamlined support procedures.
The role involves developing QA strategies, designing automated testing frameworks for UI and APIs, and performing data validation using SQL. The engineer will collaborate cross-functionally to ensure software quality throughout the SDLC and improve production stability.
Lead the design, development, and optimization of an enterprise data platform to support operational reporting and AI initiatives. Build scalable ETL/ELT pipelines and establish data modeling standards to ensure high-quality data delivery across the organization.
Design and implement production-grade AI capabilities and scalable patterns within a SaaS platform. Collaborate with product and engineering teams to embed AI into real operational workflows focusing on reliability and maintainability.
