The Customer Success Manager will manage a portfolio of mid-market accounts, serving as a strategic partner to senior stakeholders to drive retention and satisfaction. They will lead the post-sale lifecycle, including onboarding, ongoing engagement, and renewal strategies while collaborating with cross-functional teams.
The Payer Enrollment Specialist manages the insurance enrollment process for clinicians, including application submission and monitoring. They also serve as a primary point of contact for providers and maintain accurate provider information across payer directories.
The Provider Success Associate manages a book of mental health providers to ensure long-term retention, engagement, and practice growth. This role involves proactive outreach, feature enablement, and supporting providers through operational changes like scaling their practice or expanding insurance networks.
You will design and execute lifecycle marketing strategies to recruit providers, drive patient signups, and activate commercial partnerships. Additionally, you will manage the technical infrastructure, including event tracking and marketing automation platforms, to ensure scalable and effective campaign delivery.
