You will own the provider lifecycle strategy, building automated programs across email, SMS, and in-product messaging to drive activation and long-term retention. You will also partner with product and engineering teams to implement event tracking and use AI to optimize messaging and segmentation.
You will own the end-to-end client care funnel by optimizing conversion rates through strategic, technical, and creative lifecycle programs. This involves building automated campaigns, managing data infrastructure, and collaborating with product and engineering teams to improve user engagement.
The Delegated Credentialing Specialist manages the day-to-day execution of delegated credentialing programs, including payer audits, compliance reporting, and provider data reconciliation. They also serve as the operational lead for the Credentialing Committee and support credentialing processes for Nurse Practitioners and group practices.
The Customer Success Manager will manage a portfolio of mid-market accounts, serving as a strategic partner to senior stakeholders to drive retention and satisfaction. They will lead the post-sale lifecycle, including onboarding, ongoing engagement, and renewal strategies while collaborating with cross-functional teams.
You will design and execute lifecycle marketing strategies to recruit providers, drive patient signups, and activate commercial partnerships. Additionally, you will manage the technical infrastructure, including event tracking and marketing automation platforms, to ensure scalable and effective campaign delivery.
