The Patient Support Advocate manages outbound and inbound communications to track claims and application statuses for patient affordability programs. They are responsible for accurate data entry in EMR and CRM systems while facilitating fax management and reviewing application outcomes.
Own the top-of-funnel hiring for US-based GTM and Operations roles, including sales, customer success, and marketing. Partner with hiring managers to build targeted sourcing strategies and maintain an organized candidate pipeline in the ATS.
The role involves submitting and tracking copay claims to manufacturers and foundations to improve financial outcomes for patients. It also requires collaborating with revenue cycle departments and financial navigation teams to resolve claim discrepancies and post payments.
The Financial Navigator evaluates patients for available financial assistance, including subsidies and disease-specific programs, using the TailorMed platform. They conduct virtual consultations, manage the application enrollment process, and collaborate with providers to improve patient financial outcomes.
