The Operations Engineer is responsible for monitoring messaging application performance, resolving complex technical issues, and managing infrastructure including servers and cloud services. Key duties include incident management, deploying updates, and collaborating with development teams to optimize system health and scalability.
Syniverse
10 Remote Job Openings at Syniverse
Associate Customer Training Specialist (Spanish speaking)
Syniverse
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Full Time
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7 days ago
Syniverse
The role involves designing and delivering customer-facing product training and creating learning assets like guides and microlearning content. It also requires collaborating with SMEs to translate product workflows into role-based learning paths to increase customer self-sufficiency.
Act as the first level of support for customers to troubleshoot and resolve production issues and service requests. Assist management in identifying issue trends to improve the overall customer experience.
Support the design, implementation, and operational aspects of SDDC initiatives and digital transformation. Responsibilities include infrastructure automation, troubleshooting server and virtualization environments, and maintaining technical documentation.
Design, implement, and maintain secure and scalable cloud infrastructure across AWS, Azure, GCP, and Oracle Cloud. Develop Terraform scripts for infrastructure as code and monitor environments for performance and security compliance.
The Operations Engineer provides technical solutions for complex customer and application issues through analysis and research. Responsibilities include installing, monitoring, and optimizing production server hardware, software, and cloud infrastructure.
Design and implement architecture solutions within specific business domains to align with organizational goals and standards. Provide technical leadership, create detailed roadmaps, and mentor team members to optimize domain performance.
The Sr Software Engineer is responsible for developing new applications and providing lifecycle support for existing applications. This includes modifying software, creating design documents, ensuring software security, and assisting with customer onboarding and troubleshooting.
The Sr Systems Engineer is responsible for supporting the installation of enterprise database management system software across multiple environments. This includes Oracle database administration activities, troubleshooting issues, and performing maintenance tasks.
The Operations Engineer provides technical support, determines root causes of problems, and finds appropriate solutions while following SLA guidelines. They also monitor production servers and applications, ensuring system health and timely resolution of issues.
