Provide technical support and root cause analysis for complex application and customer issues while ensuring SLA compliance. Monitor production servers and application health to maintain high availability of services and infrastructure.
Syniverse
13 Remote Job Openings at Syniverse
Provide Level 1 support for trouble isolation and repair across global networks, products, and services. Act as the primary point of contact for customer communications and monitor network performance using surveillance tools.
The trainee will rotate through different functional areas to gain business exposure and professional coaching. Key tasks include assisting departments, preparing presentations, and completing assigned evaluations.
The role is responsible for administering the end-to-end contracting process for international customers, including tender responses and execution. It also involves managing the contract lifecycle software and handling internal inquiries from sales and finance teams.
Design, implement, and maintain secure and scalable cloud infrastructure across AWS, Azure, GCP, and Oracle Cloud. Develop Terraform scripts for infrastructure as code and monitor environments for performance and security compliance.
Maintain and evolve global transfer pricing policies and intercompany processes for approximately 40 entities across 25 jurisdictions. Manage mandatory documentation, conduct benchmarking studies, and support tax audits and strategic business changes.
The Operations Engineer provides technical solutions for complex customer and application issues through analysis and research. Responsibilities include installing, monitoring, and optimizing production server hardware, software, and cloud infrastructure.
Act as the first level of support for customers to troubleshoot and resolve production issues and service requests. Collaborate with internal teams and higher-level support groups to improve customer experience and identify issue trends.
Design and implement architecture solutions within specific business domains to align with organizational goals and standards. Provide technical leadership, create detailed roadmaps, and mentor team members to optimize domain performance.
The role involves providing technical solutions for complex application problems and performing root cause analysis to resolve tickets within SLA guidelines. Responsibilities include continuous monitoring of production servers and application health, as well as guiding junior team members.
The Sr Software Engineer is responsible for developing new applications and providing lifecycle support for existing applications. This includes modifying software, creating design documents, ensuring software security, and assisting with customer onboarding and troubleshooting.
The Sr Systems Engineer is responsible for supporting the installation of enterprise database management system software across multiple environments. This includes Oracle database administration activities, troubleshooting issues, and performing maintenance tasks.
The Operations Engineer provides technical support, determines root causes of problems, and finds appropriate solutions while following SLA guidelines. They also monitor production servers and applications, ensuring system health and timely resolution of issues.
