The Product Owner will manage the Carrier TMS backlog, writing detailed user stories and acceptance criteria while collaborating closely with engineering teams. They are responsible for sprint planning, monitoring product performance metrics, and ensuring clear communication between the engineering team and leadership.
Provide multi-channel support to resolve inquiries regarding platform features, billing, and payment processing for a diverse user base. Collaborate with internal teams to troubleshoot technical issues and contribute to knowledge base documentation.
You will lead a cross-functional engineering team to build and maintain the shipper-facing TMS product while setting technical direction and delivery milestones. You are responsible for people development, including coaching, hiring, and performance management, while maintaining hands-on involvement in architecture and code quality.
Own the product strategy and roadmap for the platform, public API, and third-party integration ecosystem. Collaborate with engineering, design, and executive leadership to define, document, and execute the vision while monitoring platform health and adoption metrics.
Drive revenue growth by cross-selling premium products like SuperProtect and SuperAgent to an existing customer base of shippers and carriers. Analyze usage data to identify expansion opportunities and conduct targeted demonstrations to integrate new features into user workflows.
Drive revenue growth by selling Carrier TMS and ecosystem tools to professional car-hauling businesses. Focus on seeking and closing new business within regional and national carrier segments while performing product demos.
Design, build, and operate backend services and event-driven flows for a vehicle transportation platform. This includes owning technical architecture, mentoring engineers, and managing production observability and on-call rotations.
