The IT Support Engineer will act as the primary owner of US daytime IT operations, managing SaaS identities, HR-to-IT pipelines, and security compliance. They will also serve as the main liaison for the US-based Managed Service Provider and handle autonomous incident triage during PST hours.
You will develop and manage comprehensive sales onboarding and training programs while utilizing AI roleplay platforms to enhance representative performance. Additionally, you will oversee RFP responses and collaborate with product marketing to enable sales and customer success teams on new feature releases.
