The Resolution Advisor serves as the first point of contact for customer complaints, focusing on resolving issues early and building trust. They are responsible for logging records, gathering evidence for investigations, and ensuring compliance with the Complaint Handling Code.
Stonewater
8 Remote Job Openings at Stonewater
The role involves performing complex administrative tasks to support the Construction & Delivery regional teams in executing the development programme. Key duties include processing payments, coordinating legal documents, and liaising with procurement and health & safety for contractor appointments.
The role involves developing and monitoring energy improvement programmes to enhance the energy efficiency of residential homes. Key tasks include analyzing property data, managing retrofit ambitions, and ensuring compliance with grant funding requirements.
The role involves processing rent receipts and income while reconciling data across banking, finance, and housing systems. The administrator will also handle queries from internal and external stakeholders to ensure financial data integrity.
The role involves managing data subject rights requests and providing first-line advice on data protection queries across the organization. Key duties include maintaining information governance records, handling personal data breaches, and supporting compliance audits.
The Governance Officer provides high-quality support to non-executives and manages board and committee meetings to ensure smooth governance processes. They are responsible for maintaining governance records, supporting regulatory returns, and ensuring the organization meets its statutory responsibilities.
Lead the Information Governance function by developing the data protection framework and providing expert compliance advice to senior leaders. Oversee operational delivery including data subject rights, breach management, and the maintenance of processing records.
Define and lead the enterprise architecture vision, principles, and roadmaps to align technology with strategic business priorities. Lead a team of architects and system owners to ensure secure, scalable, and resilient integrated systems.