Spinnaker Support

The Technical Solution Architect provides expert-level architectural guidance and technical leadership for complex PostgreSQL environments across on-premises and cloud deployments. Responsibilities include performance optimization, migration planning, troubleshooting critical production issues, and mentoring junior engineers.

Lead the architecture, design, and implementation of enterprise PostgreSQL solutions while serving as a trusted advisor for complex customer engagements. Provide advanced troubleshooting, performance optimization, and mentorship to junior engineers to ensure operational resilience.

Analyze global tax and regulatory changes to design and implement functional SAP solutions for clients worldwide. Ensure compliance across multiple jurisdictions by configuring tax procedures, e-invoicing, and statutory reporting in SAP ECC and S/4HANA.

The Customer Success Manager will manage a portfolio of enterprise accounts to drive renewals, reduce churn, and identify expansion opportunities. They will act as a trusted advisor to executive stakeholders, ensuring customers realize the full value of services through customized success plans.

The Security Services Architect will be responsible for developing and maintaining the operations of security products and offerings within Spinnaker Support, defining the company's approach to security in the 3rd party support and managed service markets. Key duties include SAP CVE and vulnerability analysis, security bulletin authoring, rapid response for critical vulnerabilities, structured security assessments, and customer case management.

The Technical Account Manager will serve as a trusted technical advisor and key liaison for existing customers, ensuring successful delivery and satisfaction of services. Responsibilities include managing customer relationships, providing technical advisory support, and collaborating with various teams to enhance customer experience.

The VMware Support Engineer will troubleshoot customer issues remotely and work as part of a global team to resolve these issues. The role includes driving customer satisfaction by tracking issues from start to closure and providing root cause analysis when requested.

The VMware Support Engineer will troubleshoot customer issues remotely and provide exceptional customer service. They will work as part of a global team to resolve issues in a 24x7 support model and drive customer satisfaction.