Provide empathetic phone support and authentic human connection to individuals in recovery to help them manage loneliness and isolation. Responsibilities include documenting interactions in electronic health records and connecting crisis callers to appropriate emergency lines.
Respond to crisis calls, texts, and chats to provide immediate support and safety assessments. Coordinate care and provide mental health education and community resources to individuals in need.
The Crisis Specialist is responsible for receiving, triaging, and responding to healthcare and crisis requests via phone, email, and chat. They perform risk assessments, coordinate care, and document all interactions in an electronic health record to ensure patient safety.
The Crisis Specialist I receives, responds to, and triages crisis and healthcare requests by screening incoming contacts, completing assessments, ensuring safety, coordinating care, and documenting interactions in the EHR. Responsibilities also include making outbound contacts via various methods to resolve crisis situations while promoting hope and resiliency.
