The Crisis Specialist is responsible for receiving, triaging, and responding to crisis and healthcare requests while ensuring safety and coordinating care. They must document all interactions in an electronic health record and provide health education and community resources to callers.
The Supervisor provides clinical oversight and administrative supervision for a team of crisis specialists within a 24/7 contact center. They are responsible for coaching staff, ensuring compliance with clinical policies, and implementing trauma-informed care practices.
The Dispatch Specialist manages crisis line dispatch functions, including coordinating mobile crisis teams and specialty clinicians. They also provide backup support for the contact center by screening incoming crisis requests and documenting all interactions in the electronic health record.
The Supervisor provides clinical oversight and administrative supervision to a team of crisis specialists within a 24/7 contact center. They are responsible for coaching staff, ensuring compliance with clinical policies, and collaborating with leadership on service delivery and training initiatives.
Provide empathetic phone support and authentic human connection to individuals in recovery to help them manage loneliness and isolation. Responsibilities include documenting interactions in electronic health records and connecting crisis callers to appropriate emergency lines.
Respond to crisis calls, texts, and chats to provide immediate support and safety assessments. Coordinate care and provide mental health education and community resources to individuals in need.
The Crisis Specialist I receives, responds to, and triages crisis and healthcare requests by screening incoming contacts, completing assessments, ensuring safety, coordinating care, and documenting interactions in the EHR. Responsibilities also include making outbound contacts via various methods to resolve crisis situations while promoting hope and resiliency.
