Solari

The Crisis Specialist is responsible for receiving, triaging, and responding to healthcare and crisis requests via phone, email, and chat. They perform risk assessments, coordinate care, and document all interactions in an electronic health record to ensure patient safety.

The specialist responds to community calls to identify needs and provide appropriate resources through virtual case management. They are responsible for documenting interactions, referrals, and outcomes to identify gaps in community services.

The Peer Support Specialist provides empathetic phone line support to individuals seeking human connection for recovery, responding with person-first language and inspiring hope through mutuality. Responsibilities include establishing collaborative relationships, serving as a role model, helping callers clarify situations, and promoting a recovery-based approach to care.

The Crisis Specialist I receives, responds to, and triages crisis and healthcare requests by screening incoming contacts, completing assessments, ensuring safety, coordinating care, and documenting interactions in the EHR. Responsibilities also include making outbound contacts via various methods to resolve crisis situations while promoting hope and resiliency.