Supervisor, Clinical Services (LPC, LCSW, PSY, LMFT) - Overnight

To be considered for this position, applicants must reside in the state of Colorado.

The Job/What You’ll Do:

The Supervisor, Clinical Services, effectively initiates, communicates, and collaborates with the contact center leadership on program service delivery, training, and clinical initiatives. The Supervisor, Clinical Services, directly supervises a team of crisis specialists to assist with skill development and delivery of crisis intervention services that incorporate brief interventions and crisis risk assessments with trauma-informed practice.

Overnight schedule:

• Thurs 6:00 AM-10:00 AM/Thurs-Sat 10:00 PM-10:00 AM

Responsibilities:

• Conduct clinical oversight and administrative supervision as delegated by the Director of Clinical Services in our 24/7/365 Contact Center.
• Use appropriate methods and a flexible interpersonal style to help coach others: provide timely guidance and feedback services.
• Assist in the development, review, and update of crisis services and clinical policies: responsible for crisis services and clinical procedures.
• Monitor and evaluate clinical and crisis key performance indicators.
• Complete quality and compliance audits; ensure aggregate and individual feedback loops for performance improvement.
• Provide coaching and oversight to team leads for effective management of call center operations.
• Training of all new team leads, crisis agents, and peer support specialists.
• Responsible for the implementation of trauma-informed care practices into clinical oversight, supervision, and policies.
• Effectively initiates, communicates, and collaborates with the contact center leadership on program service delivery and components, training, evaluation, and outcomes, clinical initiatives, new projects, and builds a successful team.
• Rotating clinical on-call responsibilities
• Real-time staff support through clinical staffing, call monitoring, and answering of incoming crisis calls when needed.
• Other tasks as assigned.

Knowledge, Skills, Abilities:

• Critical thinking skills and effective decision-making within the context of the organization’s culture;
• Flexible interpersonal style to help coach others; Provides timely guidance and feedback;
• Results in task accomplishment;
• Clear/concise/logical verbal and written business communication for the execution of vision and strategic initiatives;
• Plans effectively; establishes courses of action for self and others to ensure work is completed efficiently;
• Maintains effectiveness when experiencing major changes in work tasks or environment;
• Adjusts effectively to new processes;
• Builds and maintains collaborative relationships that facilitate the accomplishment of goals;
• Technical, industry-specific knowledge about healthcare, behavioral health, crisis services, and clinical standards of practice.

Education & Experience:

• Master’s Degree
• Current CO Behavioral Health License (LPC, LCSW, PSY, LMFT) OR
  • An out-of-state Behavioral Health License, with CO Behavioral Health Board Endorsement
• 5+ years of related behavioral health industry experience, and 1 year of clinical management
  • Experience/Training Specifications: 2 years of crisis experience required and a minimum of 1 year of supervisory experience. 

To be considered for this position, applicants must reside in the state of Colorado.