The role involves maintaining the reliability, scalability, and availability of SaaS products and infrastructure. Responsibilities include managing cloud environments, automating operational tasks, and participating in incident response and post-mortem reviews.
The Technical Account Manager owns the post-sale technical relationship with strategic customers, ensuring business value realization through expert advisory and platform optimization. They co-own success plans, drive product adoption, and act as the primary technical escalation point for customer architects and stakeholders.
You will own a full-cycle book of business, managing the entire sales process from prospecting and discovery to negotiation and closing. Additionally, you will build account plans and lead commercial conversations for renewals and expansions while collaborating with internal teams like Professional Services and Customer Success.
The Director of Professional Services will lead and grow a regional team of solutions architects, data engineers, and project managers while establishing delivery methodologies and scoping standards. They will manage the subcontractor network, oversee capacity and utilization, and partner with Sales and Technical Account Management to ensure seamless customer delivery.
The Solutions Architect serves as the senior technical leader for strategic customer engagements, overseeing technical strategy, scoping, and end-to-end MDM implementation. They balance high-level executive advisory with hands-on execution, including designing data models and configuring complex integration workflows.
Lead technical and product alignment with strategic partners like Snowflake and Microsoft to drive joint solution architecture and roadmap synchronization. Manage the product lifecycle for partner-aligned solutions, translating technical capabilities into market impact through cross-functional collaboration.
