The Manager of Implementations leads a team responsible for the end-to-end delivery of client onboarding, including requirements gathering, EDI data mapping, and deployment. This role also focuses on scaling the team, driving operational excellence, and serving as the primary escalation point for complex integration challenges.
The Implementation Manager manages a portfolio of EDI integration projects, ensuring accurate data exchange between benefit systems and insurance carriers. They serve as a technical liaison, gathering requirements, performing data mapping, and providing ongoing support to clients.
The Client Service Manager serves as the primary point of contact for a portfolio of clients, managing relationships and ensuring client success. Responsibilities include resolving billing inquiries, performing data audits, and leading clients through the annual renewal process.
