You will serve as the first point of contact for external customers, providing technical support for software solutions and printer drivers via email, chat, and phone. Additionally, you will document support tickets, contribute to the knowledge base, and collaborate with internal teams to suggest product improvements.
You will serve as the first point of contact for external customers, providing technical assistance for on-prem and SaaS solutions via email, chat, and phone. Additionally, you will troubleshoot technical issues, document support tickets, and collaborate with internal departments to improve product quality.
Design and maintain scalable cloud infrastructure across AWS and GCP using Kubernetes orchestration and Infrastructure as Code. Implement advanced monitoring, database management, and AI-driven DevOps automation to ensure platform reliability and security.
