The Customer Solutions Guide resolves complex or escalated customer issues while providing mentorship to frontline agents. They also collaborate with cross-functional teams to identify systemic improvements and advocate for the customer experience.
Scout Motors
8 Remote Job Openings at Scout Motors
The Specialist will own and improve new store opening playbooks while managing operational execution, timelines, and cross-functional alignment for new Workshop and Connection Center launches. They will also facilitate team onboarding, training, and post-launch stabilization to ensure operational readiness and performance.
Lead a team of Product Managers to deliver digital products powering Scout's Aftersales ecosystem and service operations. Drive product execution, align cross-functional stakeholders, and ensure the delivery of scalable digital capabilities for customer and service experiences.
Staff Technical Product Manager-Internal Tools & Platforms
Scout Motors
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Full Time
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a month ago
Scout Motors
Develop and launch internal tools and scalable digital products to support company operations from inception through post-SOP. Lead cross-functional efforts to solve complex, ambiguous problems and manage the evolution of platform capabilities from 0-to-1 and 1-to-N.
Staff Technical Product Manager-Identity and Resource Management
Scout Motors
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Full Time
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a month ago
Scout Motors
Own the roadmap and strategy for digital identity, access, and physical resource management across the product ecosystem. Collaborate with engineering and security teams to architect scalable solutions for internal operations, customers, and vehicle assets.
Senior Staff Technical Product Manager-Service Intelligence
Scout Motors
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Full Time
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a month ago
Scout Motors
Lead the strategy and execution of a backend intelligence platform to power decision-making for Scout's retail and service ecosystem. Define automated decision logic and coordinate with engineering and AI teams to build a scalable, 0-to-1 platform.
Ensure timely fulfillment of customs obligations by accurately classifying items for import and export. Coordinate with carriers, brokers, and suppliers while monitoring regulations to mitigate compliance risks.
Design, develop, and maintain scalable iOS applications from the ground up for electric vehicles. Drive technical architecture, implement best practices, and mentor the team through code reviews and documentation.
