You will own the performance and optimization of the AI support agent, ensuring it provides accurate, human-like assistance to members. This involves analyzing data to identify root causes of issues, testing new AI capabilities, and coordinating with engineering and product teams to improve support workflows.
You will own and grow a portfolio of platform partners by managing end-to-end relationships and driving revenue. This involves designing scalable systems, conducting business reviews, and collaborating cross-functionally to mitigate churn and ensure partner success.
Lead product design initiatives from conception to execution while driving the evolution of the company's design system. Collaborate with product managers and engineers to ensure design consistency and present ideas to senior leadership.
The General Manager will lead the Nomad Insurance product line end-to-end, overseeing strategy, user experience, and operational execution. They are responsible for scaling the product, managing the cross-functional team, and ensuring alignment with the company's broader vision.
