Engage with end-users and companies to manage software license compliance cases and resolve licensing discrepancies. Maintain accurate records in CRM systems and coordinate with internal teams to ensure efficient case resolution.
You will act as a bridge between software providers and businesses to manage anti-piracy efforts and ensure license compliance. This involves conducting research, analyzing case data, and negotiating resolutions via email, phone, and video.
Own and optimize integrated B2B paid media campaigns across LinkedIn, Google, YouTube, and programmatic channels, measuring performance through pipeline, revenue, ROAS, CAC, and LTV:CAC. Lead the Digital pod and improve measurement, conversion rates, web experiences, and lead capture in collaboration with Marketing Ops and creative teams.
Make high-volume outbound calls to verify contact information for approximately 200 companies per week, following structured scripts and workflows. Maintain accurate records in internal systems and CRM platforms, ensuring data is validated before cases move to the Engagement team.
The specialist will identify unauthorized software usage through detection data and lead negotiations to convert these instances into legitimate license agreements. They are also responsible for managing sales pipelines and executing revenue recovery strategies to meet quarterly targets.
