The Customer Service Representative manages patient intake, verifies insurance coverage for medical equipment, and coordinates respiratory therapy services. They also maintain accurate documentation and provide technical support to patients and referral sources.
The Patient Care Coordinator is responsible for contacting patients to manage equipment delivery, taking orders, and verifying patient information. They also handle documentation, process orders through the pharmacy system, and resolve shipping or equipment issues.
The representative manages initial patient intake, including data entry, insurance verification, and processing new orders. They also act as a patient advocate, resolving inquiries and coordinating with field locations to ensure timely product fulfillment.
The Director of Operations is responsible for setting departmental goals, developing strategies to achieve them, and monitoring staff performance to ensure operational and financial success. They oversee interdepartmental relationships, manage location needs, and ensure compliance with company policies and healthcare regulations.
The License Specialist is responsible for tracking and processing various business and occupational license applications to ensure all locations remain in good standing. They must maintain accurate databases of licenses, monitor expiration dates, and proactively manage the filing process.
