Rotech Healthcare Inc.

Provide support to patients and referral sources by managing new order intake and ensuring accuracy in clinical and billing information. Handle insurance verification, collect co-pays, and coordinate the fulfillment of medical products and services.

The Inbound Customer Service Representative is responsible for handling new order intake for CPAP resupply, verifying patient information, and providing basic sleep coaching. They act as the first line of contact for CPAP resupply customers and assist with product-related inquiries.

Act as the first point of contact for new patients to manage intake, verify insurance eligibility, and coordinate respiratory therapy services. Responsibilities include conducting patient satisfaction calls, educating patients on CPAP therapy, and maintaining compliance with insurance regulations.

The Director of Business Development will be responsible for expanding specific sales territories within metropolitan markets by executing strategic marketing plans and securing contractual agreements to drive company growth. This role also involves coaching a designated team of Sales Representatives and Clinical Specialists to meet established sales goals and targets.