The Customer Service Representative manages patient intake, verifies insurance coverage for medical equipment, and coordinates services across regional locations. They also provide technical support to patients and referral sources while maintaining accurate documentation in compliance with company standards.
The Customer Support Specialist manages new order intake, verifies insurance eligibility, and processes third-party reimbursements. They also act as a patient advocate by resolving questions, conducting satisfaction calls, and maintaining accurate clinical and billing documentation.
The Patient Care Coordinator is responsible for contacting patients regarding equipment delivery, verifying patient information, and processing orders. They also troubleshoot shipping issues and maintain accurate patient profiles through data entry.
The Director of Operations is responsible for setting departmental goals, developing strategies to achieve them, and monitoring financial and operational performance. They provide leadership to CSR teams, ensure compliance with company policies, and drive operational excellence across multiple locations.
The License Specialist is responsible for tracking and processing various business and occupational license applications to ensure all locations remain in good standing. They must maintain accurate databases of licenses, monitor expiration dates, and proactively manage the filing process.
The Customer Support Specialist manages new order intake, verifies insurance eligibility, and coordinates respiratory therapy services for patients. They also act as a patient advocate, resolving concerns and educating patients on CPAP therapy and medical equipment.
