Respond to customer inquiries, troubleshoot and resolve issues, and provide training and guidance to help customers achieve their business goals and adopt the SaaS platform. Record customer interactions, share feedback with Product Development, and collaborate with internal teams to improve customer outcomes and product quality.
You will own and configure CX platforms like Zendesk, ChurnZero, and GuideCX while managing churn reporting and data integrity. Additionally, you will use AI and automation to optimize processes and provide actionable insights to leadership.
You will own the end-to-end strategy and technical design for integration and distribution products, managing complex programs and external partner relationships. Additionally, you will lead your squad by setting the operating rhythm and fostering collaboration across engineering and business teams.
