You will own the messaging and positioning for the Rewst platform, ensuring a consistent story across the customer journey. Additionally, you will lead product launches, enable the revenue team, and manage the Voice of Customer program to inform the product roadmap.
Manage customer relationships and guide clients through onboarding, regular check-ins, business reviews, and product training to help them achieve their goals. Monitor customer health and usage, resolve issues with internal teams, identify expansion opportunities, and support renewals while improving customer success processes.
