The Sales Quality Analyst is responsible for monitoring and evaluating customer interactions to ensure adherence to quality standards and sales practices. They provide actionable insights to Training and Operations teams to identify performance gaps and drive process improvements.
The manager will own and scale the end-to-end Klaviyo email and SMS program, including strategy, segmentation, and automated lifecycle flows. They are responsible for driving revenue growth through disciplined experimentation and providing performance reporting to leadership.
Provide exceptional customer service by promptly addressing inquiries and maintaining a professional demeanor across multiple communication channels. Collaborate with team members to improve processes, document interactions, and assist in training new representatives.
The Order Processing Associate manages customer orders through ERP systems while performing procurement auditing to verify pricing and identify cost-saving opportunities. They collaborate with cross-functional teams to resolve billing discrepancies and ensure compliance with vendor agreements.
Provide exceptional customer service by promptly addressing inquiries via phone, email, and chat while documenting interactions in the database. Collaborate with the team to improve processes, assist in training new representatives, and escalate complex issues as needed.
The coordinator manages daily LTL freight operations, including auditing Bills of Lading and optimizing shipping costs for heavy equipment. They also serve as the primary lead for filing and resolving freight claims while coordinating directly with US-based factories.
