The specialist manages the end-to-end data migration process for large-case client implementations, ensuring accuracy and timely delivery of leave and eligibility data. They act as a primary liaison between internal IT teams, external vendors, and clients to resolve technical issues and maintain project documentation.
The specialist manages a caseload of accommodation requests by reviewing medical documentation and facilitating the interactive process between employees and employers. They ensure compliance with ADAAA, PWFA, and other relevant state and federal laws while maintaining strict confidentiality of health information.
The specialist acts as a liaison between clients, employees, and healthcare providers to manage claims and facilitate returns to work. Responsibilities include investigating claim issues, interpreting contract provisions, and ensuring compliance with HIPAA and regulatory guidelines.
Handle inbound calls from customers and partners to assist with claim status, policy explanations, and service inquiries. Navigate multiple systems simultaneously to resolve complex issues and maintain productivity standards in a fast-paced environment.
