The specialist is responsible for the accurate operation, troubleshooting, and programming of Leave of Absence management systems. They also assist in testing new functionality, developing training materials, and performing audits for client teams.
The specialist manages a caseload of accommodation requests by reviewing medical documentation and facilitating the interactive process between employees and employers. They ensure compliance with ADAAA, PWFA, and other relevant state and federal laws while maintaining strict confidentiality of health information.
The specialist acts as a liaison between clients, employees, and healthcare providers to manage claims and facilitate returns to work. Responsibilities include investigating claim issues, interpreting contract provisions, and ensuring compliance with HIPAA and regulatory guidelines.
