The Customer Success Manager will own the post-sale technical relationship, driving onboarding, adoption, and healthy deployments for customers. They will act as a trusted advisor, coordinating internal resources to resolve technical escalations and translating customer feedback into product improvements.
You will lead the development of an out-of-band policy engine, transitioning it from a prototype to production-grade infrastructure within the AI gateway. This involves building policy composition models, extending authorable operators, and maintaining adversarial certification harnesses to ensure secure agentic AI.
You will own the end-to-end technical direction for authentication, authorization, and on-behalf-of access patterns across the Agentic Data Plane and Cloud platform. This involves designing and building production-hardened systems that federate with existing identity providers while mentoring engineering teams on identity concepts.
You will embed directly with strategic customers to build production-grade agents, integrations, and data pipelines within their specific environments. Additionally, you will act as the primary technical voice for Redpanda, ensuring successful handoffs and feeding customer insights back to the product and engineering teams.
The Staff Security Engineer will own and scale application security across Redpanda's products, including the C++ core engine and Go control plane. Responsibilities include leading threat modeling, building fuzzing harnesses, managing vulnerability disclosures, and driving secure design reviews.
