The Real Estate Success Coach is responsible for protecting and growing the customer base by leading retention efforts and managing high-risk, high-value accounts. They also serve as an internal coach to the Customer Success team, providing training and processes to improve overall client experience and revenue retention.
The Retention Specialist will manage high-stakes customer escalations and develop proactive strategies to prevent churn. They will also coach Customer Success Managers and translate churn patterns into actionable process improvements.
The Support Team Lead will manage day-to-day support operations, including ticket resolution, incoming communications, and team performance tracking. They will also focus on process improvement, training team members, and collaborating with other departments to enhance the customer experience.
