Priwils, Inc

The Team Lead oversees daily customer service operations for the GSA Short-Term Rental Program and supervises Customer Service Representatives. They serve as the primary escalation point for complex inquiries and manage national support center communications via phone, email, and chat.

Lead the delivery of advisory and assistance services to support correspondence management, digital workspaces, and administrative workflows for ORMS leadership. Manage project plans, track milestones, and coordinate logistics for federal meetings and outreach events.