You will own the end-to-end lifecycle of the payments product area, from discovery and requirements to delivery and post-launch iteration. You will also coordinate across engineering, sales, and external partners to ensure reliable, secure, and compliant payment integrations.
The Customer Success Manager will own and nurture a portfolio of North American B2B accounts to drive long-term value and retention. They are responsible for leading strategic engagements, managing renewals, and consulting clients on product adoption and procurement use cases.
You will own the full-cycle sales process for top-tier UK accounts, from initial outreach to closing deals with finance and procurement leaders. Additionally, you will be responsible for building the UK sales playbook and strategy from the ground up.
You will drive customer satisfaction by managing incoming inquiries across global markets and troubleshooting technical issues. Additionally, you will maintain service level agreements, document resolutions, and provide feedback to improve the product.
