The Member Intake Manager leads a team of intake CSRs by overseeing real-time queue management, call quality, and individual performance development. They are responsible for driving team efficiency and productivity while ensuring a consistent and high-quality member experience.
The Provider Success Manager acts as a liaison between LegalShield and provider law firms to monitor service-level agreements and drive performance improvements. They are responsible for coaching attorneys, ensuring compliance with contractual standards, and optimizing the member experience.
The Quality Specialist conducts call audits and provides evidence-based feedback to improve agent proficiency and consistency. They also partner with supervisors to deliver coaching, identify performance trends, and support the onboarding of new hires.
The Senior Product Manager will own the freemium strategy and roadmap to drive user acquisition and conversion to paid subscriptions. They will also manage the marketing technology stack and lead a cross-functional squad to optimize the website and checkout experiences.
The Marketing Data Analytics Manager will lead the measurement, forecasting, and optimization of marketing investments across all D2C channels. This role involves building attribution models, managing media mix modeling, and partnering with executive leadership to drive data-informed business decisions.
The paralegal will manage content review for marketing and public-facing materials to ensure regulatory compliance and brand alignment. Additionally, they will draft, review, and negotiate various commercial agreements while maintaining a contract management system.
Build and scale a new strategic ecosystem of third-party legal service partners to expand fulfillment capacity and optimize unit economics. Define the end-to-end partner lifecycle from sourcing and negotiation to integration and performance management.
