Lead the strategy, operations, and digital channel management to drive revenue growth and optimize direct sales channels. Oversee marketing, budgeting, and cross-functional collaboration to enhance the overall customer experience.
PPLSI
6 Remote Job Openings at PPLSI
Provide strategic and operational leadership for the Member Intake Services organization to ensure exceptional member experiences through a high-performing omnichannel contact center. Oversee workforce strategy, technology optimization, and compliance while partnering with provider law firms and cross-functional internal teams.
Provide strategic leadership for the enterprise contact center technology ecosystem, driving the vision, roadmap, and execution of initiatives to enhance customer experience. Oversee platform management, vendor partnerships, and digital transformation efforts while leading high-performing technical teams.
Build and scale a new strategic ecosystem of third-party legal service partners to expand fulfillment capacity and optimize unit economics. Define the end-to-end partner lifecycle from sourcing and negotiation to integration and performance management.
Manage the onboarding of legal plan and identity theft protection benefit programs for large employer customers. Act as the primary point of contact for clients and brokers to ensure customer satisfaction and quality execution of implementation tasks.
The National Sales Director is responsible for driving national revenue growth through strategic account leadership, business development, and the execution of sales plans. They will manage complex sales cycles, foster key client relationships, and collaborate with cross-functional teams to ensure alignment on sales objectives.
