The Member Services Intake Specialist serves as the primary point of contact for members, conducting legal intake interviews and facilitating referrals to provider law firms. They are responsible for managing case documentation, coordinating attorney consultations, and ensuring members receive timely and compassionate assistance throughout their legal journey.
The Customer Support Specialist serves as the primary point of contact for members, conducting legal intake interviews and facilitating referrals to provider law firms. They are responsible for managing case documentation, monitoring case progress, and ensuring timely communication between members and legal professionals.
The Software Engineer is responsible for developing and maintaining backend systems on IBM i while integrating applications with relational databases. They will also actively learn and apply agentic AI coding tools to accelerate development and ensure high-quality software delivery.
Build and scale a new strategic ecosystem of third-party legal service partners to expand fulfillment capacity and optimize unit economics. Define the end-to-end partner lifecycle from sourcing and negotiation to integration and performance management.
