Pinpoint

Own and optimize the knowledge base and AI prompts that power the Fin AI support agent to ensure accurate, human-sounding responses. Balance content creation with occasional live support to maintain product expertise and provide feedback to the product team.

Own the full lifecycle of production issues by triaging, diagnosing, and fixing high-impact problems. Build internal tooling to enable other teams and provide a feedback loop to product squads to prevent recurring issues.

Own the full lifecycle of production issues by triaging, diagnosing, and fixing high-impact problems to prevent recurrence. Build internal tooling to enable other teams and implement performance improvements through instrumentation and monitoring.

The Senior Infrastructure Engineer will focus on improving platform reliability by enhancing monitoring, diagnosing and reducing production instability, and strengthening capacity planning through testing and forecasting. Key duties also involve implementing security best practices, participating in on-call rotations, and maintaining comprehensive infrastructure documentation.