Phenom People Pvt Ltd

The Technical Support Lead manages post-go-live support relationships for strategic clients and acts as a liaison between internal teams and customers. They are responsible for monitoring support health, driving resolution for escalations, and identifying trends to improve the overall customer experience.

The Customer Care Lead manages post-go-live support relationships for large clients, acting as a primary liaison between internal teams and customers. They are responsible for monitoring support health, driving resolution for escalations, and ensuring a frictionless customer experience.

Lead the delivery of strategic talent transformation programs for enterprise customers from scoping to full business adoption. Design project governance and manage complex, multi-country programs to ensure high-quality implementation of the Phenom platform.

The Revenue Development Representative is responsible for generating new business opportunities by prospecting target accounts and qualifying leads. They will set meetings for the sales team using phone, email, and social media while maintaining prospect relationships.

The RDR is responsible for expanding the customer base in Europe by identifying potential customers and conducting discovery calls. They focus on filling the sales pipeline with quality leads and scheduling strategic appointments with executives.