Lead and develop an international Customer Value team to improve customer outcomes, product adoption, retention, and measurable value realization. Guide the team through change, model practical and responsible AI use, refine engagement processes, and collaborate across functions to support customers and international growth.
Lead and coach a team of Technical Support Account Managers while directly managing technical support for a portfolio of strategic enterprise clients. Own complex escalations, monitor team performance, and collaborate across departments to improve customer outcomes, product quality, and account growth.
