Serve as the Tier 2 technical front line for incoming support issues via tickets and Slack, investigating root causes and resolving configuration or integration problems. Act as a technical bridge between Success teams and Engineering to ensure precise escalation and long-term solution implementation.
Design and build scalable backend services using C# and .NET to power payment routing, connector management, and platform configuration. Collaborate with cross-functional teams to develop secure APIs and mentor junior engineers to elevate overall engineering quality.
Build and maintain the operational infrastructure, data pipelines, and reporting systems for the Client Experience organization. Manage the CX tech stack and optimize workflows to improve team productivity and executive visibility into performance.
Manage a portfolio of partner accounts post-integration to drive platform adoption and maximize value. Act as a strategic advisor and internal advocate to align partner business objectives with the product roadmap and ensure long-term retention.
Architect and build the foundational data lakehouse and pipelines to transform raw financial data into trustworthy, intelligence-ready datasets. Establish data quality, observability, and security standards within a regulated environment to enable AI/ML and analytics.
Lead the end-to-end implementation lifecycle for vertical software partners, overseeing the Solutions Engineering and Merchant Onboarding teams. Drive process optimization through AI-driven tools and collaborate cross-functionally to ensure seamless partner transitions from sales to success.
You will design, develop, and maintain frontend applications and reusable component libraries while building embeddable payment experiences for third-party platforms. You will also collaborate across teams to ensure seamless data flow and mentor engineers to elevate frontend quality.
The FP&A Analyst will be responsible for building and maintaining company-wide financial statements, including forecasts and budgets, while analyzing revenue and margin drivers across products and partners. Key duties also involve analyzing payments economics, supporting investor reporting, preparing management reports, and partnering cross-functionally to deliver insights on growth and profitability.
This role involves owning and evolving foundational platform services, including leading strategy for identity and access management, owning the suite of embeddable components, and managing the cross-cutting tokenization layer for security and data privacy. The Senior Product Manager will also champion the health of the API ecosystem and drive foundational logging and observability capabilities.
