The supervisor oversees the daily operations of the 24/7/365 PartnersACCESS call center, providing clinical and administrative leadership to staff. They are responsible for scheduling, performance evaluation, data analysis, and ensuring compliance with state and federal accreditation standards.
The Care Manager serves as the primary point of contact for individuals with intellectual and developmental disabilities, facilitating holistic, team-based care. They assess member needs to develop person-centered care plans and navigate complex health and social service systems.
