The Director of Customer Service Operations will lead support operations, including BPO and NOC teams, while driving strategy for scaling and efficiency. They will also manage the Amazon Connect platform and oversee the annual budget to ensure superior service delivery.
Design, develop, and maintain high-quality Android and iOS applications that integrate with OXIO's telecom-as-a-service platform. Collaborate with backend and platform teams to implement scalable architecture and ensure application stability through rigorous testing.
The architect will design, implement, and manage subscriber data management nodes across 2G to 5G infrastructure. This includes owning the platform's high availability, managing provisioning workflows, and leading the convergence toward a 5G standalone architecture.
Design and implement comprehensive observability strategies and monitoring solutions to ensure core network performance. Provide technical support and fault investigation to maintain network KPIs and SLAs.
Monitor, troubleshoot, and escalate real-time core network and infrastructure issues to maintain optimum network performance. Provide L3-level technical support, analyze end-to-end call traces, and coordinate fault rectification with global mobile operators.
Manage and configure the cloud mobile platform, including STPs, HLR/HSS, and GGSN/PGW. Drive telecom interconnection with providers and handle troubleshooting, security audits, and emergency response.
Manage and maintain IMS mobile platforms across 2.5G, 3G, and 4G networks, including troubleshooting and security audits. Implement new E2E service functionalities and provide 24/7 on-call monitoring support.
Build, maintain, and scale data pipelines to integrate internal and external data into a data warehouse. Partner with cross-functional teams to design a robust data strategy and establish data engineering best practices.
Drive product discovery and strategy to evolve the BrandVNO B2B platform and other telecom-as-a-service capabilities. Collaborate with engineering, design, and go-to-market teams to launch high-quality, AI-enhanced connectivity solutions.
Lead the initial stages of the sales journey by conducting technical discovery and presenting the platform's value proposition to stakeholders. Own the process from discovery to contract signing, collaborating with marketing and product teams to refine offerings.
