Build and lead the Workforce Management function from the ground up, including processes, team structure, and technology implementation. Manage forecasting, scheduling, real-time performance monitoring, and reporting to ensure optimal staffing levels for the contact center.
The Video Editor will create, version, and adapt video assets for paid advertising campaigns across Meta and YouTube. They are responsible for iterating on content based on performance data and feedback while maintaining high-quality standards.
The Senior Salesforce Developer will own platform engineering, focusing on Apex development, Lightning Web Components, and complex system integrations. They will collaborate with cross-functional teams to build and maintain scalable solutions for intake, case management, and marketing workflows.
Build and lead the Workforce Management function from the ground up, including processes, team structure, and technology implementation. Manage forecasting, scheduling, real-time performance monitoring, and cross-functional collaboration to optimize contact center operations.
The Operations SME provides real-time support to Intake Specialists by answering process questions and assisting with escalations while maintaining call-handling duties. They also identify process gaps, support new hires, and provide feedback to leadership to improve operational efficiency.
Respond to incoming inquiries via phone, web, and chat to qualify potential clients for legal services. Document case details accurately in Salesforce and perform warm transfers to partner legal teams.
The specialist will respond to incoming inquiries via phone, web, and chat to qualify potential clients for partner legal teams. They are responsible for documenting case details in Salesforce and managing follow-ups to maintain an organized lead pipeline.
Respond to incoming legal inquiries via phone, web, and chat to qualify potential personal injury clients. Conduct discovery calls and perform warm transfers to partner legal teams while documenting all data in Salesforce.
Own the full development lifecycle of high-traffic consumer-facing web applications, including backend APIs and frontend interfaces. Manage system integrations with Salesforce and data warehouses while overseeing infrastructure and security compliance.
The role focuses on maximizing the effectiveness of core operational platforms like Salesforce and Five9 by bridging the gap between business needs and technical solutions. Responsibilities include system configuration, project management of operational enhancements, and continuous process optimization to drive revenue and efficiency.
Act as the first point of contact for consumers with defective vehicle claims to assess eligibility and gather case details. Guide qualified clients through the intake process and transition them to legal representation while documenting all interactions in Hubspot.
The Legal Intake Specialist will serve as the first point of contact for potential clients, conducting discovery calls to qualify leads and assess case details. They will manage warm transfers to partner legal teams and maintain accurate documentation within Salesforce.
