The trainer will develop and maintain learning materials while facilitating new hire training programs and continuous education initiatives. They will also provide coaching and performance feedback to intake team members to ensure high-quality client interactions.
The trainer will develop and maintain learning materials while facilitating new hire training programs to ensure intake team consistency. They will also provide ongoing coaching and performance feedback to improve team effectiveness and client experience.
Respond to incoming legal inquiries via phone, web, and chat to qualify potential personal injury clients. Conduct discovery calls and perform warm transfers to partner legal teams while documenting all data in Salesforce.
The Account Manager is responsible for sourcing, onboarding, and optimizing a network of law firm referral partners to maximize client outcomes. They will monitor performance metrics and collaborate with internal teams to ensure seamless case routing and operational excellence.
The Account Manager is responsible for sourcing, onboarding, and managing a network of law firm referral partners to maximize client outcomes. This includes monitoring performance metrics, analyzing referral data, and collaborating with internal teams to optimize the referral process.
The Account Manager is responsible for sourcing, onboarding, and managing a network of law firm referral partners to maximize client outcomes. This includes monitoring performance metrics, analyzing referral data, and improving operational processes to scale the firm's national reach.
Develop and maintain training materials and facilitate new hire programs for the intake team. Provide ongoing coaching and design continuous education initiatives to improve client experience and operational performance.
Own the full development lifecycle of high-traffic consumer-facing web applications, including backend APIs and frontend interfaces. Manage system integrations with Salesforce and data warehouses while overseeing infrastructure and security compliance.
The role focuses on maximizing the effectiveness of core operational platforms like Salesforce and Five9 by bridging the gap between business needs and technical solutions. Responsibilities include system configuration, project management of operational enhancements, and continuous process optimization to drive revenue and efficiency.
Act as the first point of contact for consumers with defective vehicle claims to assess eligibility and gather case details. Guide qualified clients through the intake process and transition them to legal representation while documenting all interactions in Hubspot.
Supervise the daily performance of the intake team to ensure a positive client experience and efficient workflows. Monitor performance metrics, provide coaching, and collaborate with other departments to improve operational processes.
The Legal Intake Specialist will serve as the first point of contact for potential clients, conducting discovery calls to qualify leads and assess case details. They will manage warm transfers to partner legal teams and maintain accurate documentation within Salesforce.
The Legal Intake Specialist will respond to inquiries from consumers seeking legal assistance for defective vehicle claims and conduct discovery calls to assess case details. They will guide qualified consumers through the intake process and document all relevant information accurately.
